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Pipedrive

Pipedrive is customer relationship management (CRM) software designed for sales. The software focuses on the sales pipeline, enabling sales teams...

Digital Marketing Acronyms and Terms to Know

Many companies have had to evolve their businesses to meet consumer wants and needs in new ways. One area that...

Live Stream

Live streaming has grown in popularity due to the quick evolution of audiovisual and streaming technology over the past decade....

Facebook Ads Manager

There are about 4.6 billion active social media users globally, as of early 2022, and Facebook (Meta) is one of...

Social Listening

Social listening is the process of monitoring and analyzing digital interactions and communications on the internet, primarily on social media...

Sentiment Analysis

Sentiment analysis—an audience analysis method that relies on text analysis, natural language processing (NLP), and other data mining methods—is increasingly...

Rich Communication Services (RCS)

Rich communication services (RCS) is a mobile messaging approach in which session initiation protocol (SIP) and hypertext transfer protocol (HTTP)...

Conversational AI

Conversational AI is an artificial intelligence technology that comprehends human speech and corresponds with human interaction. Conversational AI is increasingly...

Virtual Agent

A virtual agent (VA) is an artificial intelligence (AI) program that mimics human conversations. Learn more in this definition. What...

Mobile Workforce Management (MWM)

Mobile workforce management (MWM) refers to the tools and software used to manage remote, field, and other employees who work...

ITSM Tools

IT Service Management (ITSM) tools are the tools involved in designing, delivering, and managing IT services. These tools support IT...

Unified Communications as a Service (UCaaS)

Unified communications as a service (UCaaS) is a cloud-based communications solution that provides the same functionality as an on-premises private...