5 mins read
Pipedrive is customer relationship management (CRM) software designed for sales. The software focuses on the sales pipeline, enabling sales teams...
13 mins read
13 mins read
Many companies have had to evolve their businesses to meet consumer wants and needs in new ways. One area that...
4 mins read
4 mins read
Live streaming has grown in popularity due to the quick evolution of audiovisual and streaming technology over the past decade....
6 mins read
6 mins read
There are about 4.6 billion active social media users globally, as of early 2022, and Facebook (Meta) is one of...
4 mins read
4 mins read
Social listening is the process of monitoring and analyzing digital interactions and communications on the internet, primarily on social media...
4 mins read
4 mins read
Sentiment analysis—an audience analysis method that relies on text analysis, natural language processing (NLP), and other data mining methods—is increasingly...
2 mins read
2 mins read
Rich communication services (RCS) is a mobile messaging approach in which session initiation protocol (SIP) and hypertext transfer protocol (HTTP)...
3 mins read
3 mins read
Conversational AI is an artificial intelligence technology that comprehends human speech and corresponds with human interaction. Conversational AI is increasingly...
3 mins read
3 mins read
A virtual agent (VA) is an artificial intelligence (AI) program that mimics human conversations. Learn more in this definition. What...
5 mins read
5 mins read
Mobile workforce management (MWM) refers to the tools and software used to manage remote, field, and other employees who work...
3 mins read
3 mins read
IT Service Management (ITSM) tools are the tools involved in designing, delivering, and managing IT services. These tools support IT...
4 mins read
4 mins read
Unified communications as a service (UCaaS) is a cloud-based communications solution that provides the same functionality as an on-premises private...
