Inbound Call Center

A type of call center that is designed to receive a large volume of requests — or inbound calls — from customers by telephone. Inbound call centers typically handle telephone requests for product or technical support, account assistance, sales, subscription management, billing and other inquiries from consumers.

See Webopedia’s definition of call center for more information on this term.

Vangie Beal
Vangie Beal is a freelance business and technology writer covering Internet technologies and online business since the late '90s.

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