Home / Communications / Inbound Call Center

Inbound Call Center

Vangie Beal
Last Updated May 24, 2021 7:45 am

A type of call center that is designed to receive a large volume of requests — or inbound calls — from customers by telephone. Inbound call centers typically handle telephone requests for product or technical support, account assistance, sales, subscription management, billing and other inquiries from consumers.

See Webopedia’s definition of call center for more information on this term.