Outbound Call Center

A type of call center that is designed to send a large volume of requests — or outbound calls — to customers by telephone. Outbound call centers typically handle telephone communications for sales, account upgrades, subscription offers, telephone marketing and debt collection.

See Webopedia’s definition of call center for more information on this term.

Vangie Beal
Vangie Beal
Vangie Beal is a freelance business and technology writer covering Internet technologies and online business since the late '90s.

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