CSS – Customer Self-Service

Customer self-service (abbreviated as CSS) refers to methods and processes put in place by a business so that a customer can interact with the business at their convenience. Customer self-service is used in customer relationship management (CRM) systems and may also be a part of employee relationship management (ERM). Usually, customer self-service applies to account information management tasks that a customer chooses to handle or maintain on their own.

A similar phrase, Web self-service (WSS), is used to describe customer self-service that is delivered specifically through a website. Here, signing in to update an account, request information or e-support are some of the common services a business may offer to a customer. These service tasks can be performed by the customer at their own discretion when it is convenient. Web self-service is an important aspect of CRM systems as it enables a company to collect more personal data about the customer when they log in to their account.

Vangie Beal
Vangie Beal
Vangie Beal is a freelance business and technology writer covering Internet technologies and online business since the late '90s.

Top Articles

Huge List Of Texting and Online Chat Abbreviations

From A3 to ZZZ we list 1,559 text message and online chat abbreviations to help you translate and understand today's texting lingo. Includes Top...

How To Create A Desktop Shortcut To A Website

This Webopedia guide will show you how to create a desktop shortcut to a website using Firefox, Chrome or Internet Explorer (IE). Creating a desktop...

The History Of Windows Operating Systems

Microsoft Windows is a family of operating systems. We look at the history of Microsoft's Windows operating systems (Windows OS) from 1985 to present...

Hotmail [Outlook] Email Accounts

  By Vangie Beal Hotmail is one of the first public webmail services that can be accessed from any web browser. Prior to Hotmail and its...

Relational Database Definition &...

A relational database stores and connects data in tables and columns, emphasizing the...

Common Business-Oriented Language (COBOL)...

What is COBOL? COBOL stands for Common Business-Oriented Language. It is a 60-year-old programming...

Shared Hosting Definition &...

Shared hosting is a web hosting model in which multiple sites occupy the...