A suite of software products that include multiple integrated components commonly used in a call center. The suite provides organizations with virtually everything needed to perform all call center operations within a single platform. Typically, a call center suite would include tools for telephone switch functionality, intelligent routing, automatic call distribution, interactive voice response (IVR), outbound dialing, voice mail and other components.
ADVERTISER DISCLOSURE: SOME OF THE PRODUCTS THAT APPEAR ON THIS SITE ARE FROM COMPANIES FROM WHICH TECHNOLOGYADVICE RECEIVES COMPENSATION. THIS COMPENSATION MAY IMPACT HOW AND WHERE PRODUCTS APPEAR ON THIS SITE INCLUDING, FOR EXAMPLE, THE ORDER IN WHICH THEY APPEAR. TECHNOLOGYADVICE DOES NOT INCLUDE ALL COMPANIES OR ALL TYPES OF PRODUCTS AVAILABLE IN THE MARKETPLACE.