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Call Center Suite

Vangie Beal
Vangie Beal

A suite of software products that include multiple integrated components commonly used in a call center. The suite provides organizations with virtually everything needed to perform all call center operations within a single platform. Typically, a call center suite would include tools for telephone switch functionality, intelligent routing, automatic call distribution, interactive voice response (IVR), outbound dialing, voice mail and other components.

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Vangie Beal
Vangie Beal
Vangie Beal is a freelance business and technology writer covering Internet technologies and online business since the late '90s.

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