Call Center Outsourcing

A phrase used to describe the practice of seeking resources — or subcontracting — outside of an organizational structure for all or part of a call center function. An organization might outsource its call center because it is cheaper to contract a third-party than it would be to build its own in-house call center facility and management team.

See call center.
See also outsource.

Vangie Beal
Vangie Beal is a freelance business and technology writer covering Internet technologies and online business since the late '90s.

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