Unified communications is a phrase used to describe any communications system, usually a business system, that encompasses a broad range of technologies and applications that have been designed, sold and supported as a single communications platform or as one entity. Unified communications system generally enable companies to use integrated data, video, and voice in one supported product.
Access a Variety of Communication Applications
Unified communications systems typically include the means to integrate real-time or near-real time unified messaging, collaboration and interactive systems. For example, a single user can access a variety of communication applications such as e-mail, SMS, video, fax, voice, and others through a single user mailbox. Additionally, unified communications has expanded to incorporate collaboration and other interactive systems such as scheduling, workflow, instant messaging and voice response systems.
Unified communications also provide the integration through multiple devices. For example, many service features, options, and user accounts are as readily available to you from your PDA, laptop or other wireless device, as if you were using your desktop PC.