Web collaboration
Web collaboration provides an organization with the capability to collaborate with customers or internally via the Internet in real time. Web collaboration packages generally consist of Web-based tools within Web sites to assist an organization in the area of sales, new revenue-generation opportunities, and to enhance customer satisfaction. Web collaboration is essentially the back-end software or service that allows your center to share Web pages with customers while offering voice and text chat assistance or to conduct single or multi-user conferences and seminars. Web collaboration can be used in an Internet (IP) environment or integrated with an organizations' existing telephone infrastructure to provide automated customer assistance for a client's Web-based inquiries.
Featured Partners Sponsored
-
1
enterprise application
An enterprise application is the term used to describe applications -- or software -- that a business would use to assist the organization in...
-
2
open source
Generically, open source refers to a program in which the source code is available to the general public for use and/or modification from its...
-
-
3
CPU - Central Processing Unit
Definition: CPU is the abbreviation for central processing unit. The CPU is the brains of the computer where most calculations take place.
-
4
mobile operating system
An operating system for mobile devices.
-
5
Facebook
The name of a social networking site (SNS) that connects people with friends and others who work, study and live around them.
-
6
ERP - Enterprise Resource Planning
Short for enterprise resource planning, ERP is business management software that allows an organization to use a system of integrated applications...
-
7
RSA Secure ID
RSA SecurID ( “SecurID”) is a two-factor authentication technology that is used to protect network resources.
-
8
ecommerce remarketing
In email and online marketing, remarketing or ecommerce remarketing refers to the techniques, strategies and often the automated email...
-
9
Wi-Fi
A popular wireless networking technology that provides high-speed Internet and network connections.
-
10
RAM
Pronounced ramm, acronym for random access memory, a type of computer memory that can be accessed randomly; that is, any byte of memory can be...
-
11
biometrics
The study of measurable biological characteristics. In computer security, biometrics refers to authentication techniques that rely on physical...
Connect with Webopedia
-
-
Cloud Computing White Papers and Resources for Small Businesses
Keeping track of cloud computing trends, research and statistics gives small businesses knowledge and a solid foundation to get the most value...
