RingCentral

RingCentral is a voice-over-internet protocol (VoIP) that helps business owners communicate seamlessly with their customers and employees over the internet through cloud-hosted communication systems. Many small businesses and big corporations leverage the RingCentral smart communication system to converse with their employees and customers even when out of the office. The platform allows users to use smartphones or computers to connect via cloud calling, video meetings, or direct messaging.

Unpack emerging trends in VoIP. Download the free VoIP Buyer’s Guide

What are the key features of RingCentral?

RingCentral boasts various unique features that have made it a top VoIP provider. 

  • Communication options: A host of connection options like audio and video conferencing, internet fax, visual voicemail, voice-to-email, MMS, and many more are available through its mobile and desktop version.
  • Call control and monitoring: RingCentral incorporates call monitoring and control. Small business owners can flip calls, automatically record and listen to customers’ calls, or set the organization’s call-answering rules. The auditing trail features enable the business owner, Super Admin, or workers assigned with other key Admin roles to track changes made by other administrators on the company’s RingCentral account. Tracking such changes is helpful for auditing and troubleshooting, which is vital, especially for firms with multiple administrative staff that may require changelogs to facilitate coordinated support. 
  • Third-party integration: RingCentral integrates with leading third-party apps, including Google Drive, Microsoft Outlook, Dropbox, Salesforce, and others. Such integration permits seamless file transfers, streamlined calendaring, and collaboration.
  • Multi-Level IVR: The multi-level interactive voice response (IVR) serves as a user guide, prompting them to choose the best possible option when forwarding a call.
  • Cloud PBX: RingCentral’s cloud private branch exchange (PBX) allows business owners to receive direct calls from residential cell phones via a special management routing feature. Such call routing offers easy receipt of inbound calls/messages.
  • Global Office: RingCentral also incorporates “Global Office,” which provides virtual numbers to no fewer than 100 countries. Additionally, this feature allows businesses to easily synchronize the activities of their employees on its cloud-based platform. 
  • Mobile capabilities: RingCentral’s mobile app version is compatible with most Android and iOS devices. This facilitates on-the-go communication. 

Who uses RingCentral, and what do they use it for?

Businesses of all sizes use RingCentral to streamline internal and external communications. Through the cloud-based platform, employers can communicate with their employees and customers anywhere and anytime without the expense of a traditional telephone system.

How does RingCentral work?

Unlike conventional phone systems that use the Public Switched Telephone Network (PSTN), RingCentral is a private branch exchange (PBX) business telephony system. RingCentral, therefore, works by converting standard calls from analog or conventional phones into digital packets. The call travels over the internet instead of the normal PSTN. As such, most business owners can link many phone lines to the RingCentral VoIP and receive calls from either their employees or customers.

Benefits of RingCentral

RingCentral’s flexibility offers business owners an easy avenue to oversee their businesses’ day-to-day activities via a robust communication system.

  • Highly efficient by facilitating fast connectivity irrespective of the user’s location.
  • A cost-effective alternative to the significant investment required to install and maintain a traditional phone system that meets the needs of both in-office communication and connection with external phone networks.
  • Offers high flexibility and mobility, facilitating field, remote, and hybrid workforces.

 

Chika C Uchendu
Chika Uchendu is a multi-niche content writer with years of experience in writing for diverse industries. He enjoys writing about technology, finance, small businesses, healthcare, and more. He has written content for Benzinga and Fractl among many others.

Top Articles

The Complete List of 1559 Common Text Abbreviations & Acronyms

From A3 to ZZZ we list 1,559 SMS, online chat, and text abbreviations to help you translate and understand today's texting lingo. Includes Top...

List of Windows Operating System Versions & History [In Order]

The Windows operating system (Windows OS) refers to a family of operating systems developed by Microsoft Corporation. We look at the history of Windows...

How to Create a Website Shortcut on Your Desktop

Website Shortcut on Your Desktop reviewed by Web Webster   This Webopedia guide will show you how to create a website shortcut on your desktop using...

Generations of Computers (1st to 5th)

Reviewed by Web Webster Learn about each of the 5 generations of computers and major technology developments that have led to the computing devices that...

Glassdoor

Glassdoor is an online job search and review platform for people seeking new...

GitLab

GitLab is a DevOps platform where software development and IT operations teams collaborate...

Udemy

Udemy is a massive open online course (MOOC) platform offering a range of...