DOA

What does DOA mean?

On e-commerce websites (specifically auction-based online marketplaces like eBay and eBay alternatives), DOA is an acronym for dead on arrival, meaning an item did not work when received by the buyer.

For more abbreviations and acronyms, see also Online Auction Abbreviations in Webopedia s Quick Reference section.

What is a DOA warranty?

A DOA warranty is a policy put in place by online retailers (often technology equipment manufacturers) to cover an item s replacement or return in case of defect or damage during transit to the buyer. These warranties are often caveated with extensive documentation of the damage or defect buyers who are looking to return an item or have it replaced will sometimes need to have proof of purchase, date of receipt, the item s serial number, photographic documentation of the damage, and/or a detailed description of the issue so that the manufacturer may decide the best course of action. Sometimes, a company will attempt to repair the item or replace a specific part before replacing the whole item or issuing a full refund to the customer.

While eBay itself does not offer a formal DOA warranty, it has adopted a 30-day return policy and money-back guarantee for its users. This policy allows eBay to intervene if a buyer and seller are not able to come to a mutually agreed upon arrangement within three business days of an item arriving in an unsatisfactory condition.

Vangie Beal
Vangie Beal
Vangie Beal is a freelance business and technology writer covering Internet technologies and online business since the late '90s.

Related Articles

Photo Editing Software

Photo editing software is used to manipulate or enhance digital images. This category of software ranges from basic apps, which are able to apply...

SOHO Business Solutions: Free Email Marketing Services

Just like big businesses, SOHO (small office/home office) owners can leverage email marketing systems to communicate with customers, partners and employees. Just like big businesses,...

Fintech

Fintech, also known as "financial technology," is a term used to describe companies that use innovative technology to create more efficient, transparent, and cost-effective...

Cyber Security

Cyber security is the practice of protecting computer systems, networks, and data by using a variety of different strategies and tools. Many large companies...

ScalaHosting

ScalaHosting is a leading managed hosting provider that offers secure, scalable, and affordable...

HRIS

Human resources information system (HRIS) solutions help businesses manage multiple facets of their...

Best Managed Service Providers...

In today's business world, managed services are more critical than ever. They can...