Remote Monitoring and Management (RMM) Software

Remote monitoring and management (RMM) software performs and automates IT tasks for managed service providers (MSPs) and other enterprises. IT tasks include updates and patch management, device health checks, and network monitoring. RMM software centralizes the management process so that MSPs can track their customers’ devices, perform routine maintenance, and address device issues as they arise.

How does RMM software work?

The RMM application installs an agent on every client device (i.e., mobile devices, desktop computers, servers) to be serviced that facilitates a secure connection between the devices and the software itself. Once the agent has been fully installed to a server, computer, or phone, an MSP can manage those devices remotely.

Remote monitoring and management have become increasingly useful as companies transition to remote environments, and as managed service providers serve national and international clients. RMM tools provide oversight from a distance, which many businesses need to optimize their entire IT infrastructure, including client devices, systems, network performance, and security. RMM software is also used by smaller MSPs or enterprises that don’t have an extensive or dedicated IT team to handle the demands that client systems present, such as high numbers of ticket submissions from multiple customers.

Features of RMM software

To manage systems and networks, RMM software gives administrators complete visibility to the health and efficiency of the connected devices.

Common features include:

Differences between RMM and PSA software

Remote monitoring and management and professional services automation both help MSPs handle client services. RMM focuses more on IT management—devices, networks, servers, or security alerts. PSA software focuses on professional and administrative management—billing, agent time tracking, tickets, and projects—of support-related work.

PSA software:

  • Automates technicians’ schedules and tracks how much time they spent on a ticket
  • Tracks all billable hours
  • Performs financial and payroll functions, such as billing or invoicing

Some providers, such as Atera, include PSA features—the two categories serve the same companies and overlap in some platforms.

Also Read: Best Managed Service Provider (MSP) Software & Tools 2021

Jenna Phipps
Jenna Phipps is a contributor for websites such as Webopedia.com and Enterprise Storage Forum. She writes about information technology security, networking, and data storage. Jenna lives in Nashville, TN.

Top Articles

The Complete List of 1500+ Common Text Abbreviations & Acronyms

From A3 to ZZZ we list 1,559 SMS, online chat, and text abbreviations to help you translate and understand today's texting lingo. Includes Top...

Windows Operating System History & Versions

The Windows operating system (Windows OS) refers to a family of operating systems developed by Microsoft Corporation. We look at the history of Windows...

How to Create a Website Shortcut on Your Desktop

Website Shortcut on Your Desktop reviewed by Web Webster   This Webopedia guide will show you how to create a website shortcut on your desktop using...

Generations of Computers (1st to 5th)

Reviewed by Web Webster Learn about each of the 5 generations of computers and major technology developments that have led to the computing devices that...

Akamai

Akamai Technologies is a global web technology company specializing in content...

Podcast

A podcast is an episodic form of digital audio content that...

Upwork

Upwork is one the most popular and biggest online platforms for clients and...