In CRM (customer relationship management) open source CRM (open source customer relationship management) is the phrase to describe an open CRM solution: That is the CRM system uses open source programs in which the source code is available to the public for use and/or modification from its original design free of charge (i.e., open). Open CRM gives organizations control over the CRM solution and can further develop the open source CRM software to best meet its own business goals.
Open source CRM is used by businesses of all sizes from small business to the enterprise across all vertical markets. Open source CRM solutions available today include OpenCRX, SugarCRM Community Edition and Zurmo Open Source CRM.
See also CRM – Customer Relationship Management.
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