An open source customer relationship management (CRM) software is a business tool that uses open source programs in which the source code is available to the public for use and/or modification from its original design free of charge. Open source CRM software gives organizations control over the CRM solution and can further develop the open source CRM software to best meet its own business goals.
Open source CRM software is used by businesses of all sizes from SMBs to enterprises across all vertical markets. Open source CRM solutions available today include OpenCRX, SugarCRM Community Edition, and Zurmo Open Source CRM.
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