FAQ

What is FAQ?

FAQ, short for frequently asked questions, is a list of commonly asked questions and answers about a specific topic. FAQ is most often read as separate letters, but is also pronounced as “fak” in rare instances.

FAQs are often found on websites, individual articles, email campaigns, presentations, and printed marketing materials, among other mediums. Frequently, FAQs are formatted as help files or hypertext documents. They can be highly stylized with graphic design elements, collapsible menus, and HTML headings, or they can be organized with simple bullet points. The most successful FAQs are easy to navigate, strike a balance between detailed and concise, and are readily accessible.

Some sites may have FAQ topics that are very complex and require organization by sub-topic, like how Amazon’s Help section is divided into multiple categories. Other instances, like FAQs for email campaigns or printed materials, can be much more basic but should still be organized in a way that anticipates user behavior.

FAQ pages are effective tools for minimizing repetitive customer inquiries a business might receive, meaning customer service representatives can focus their attention on more specific, personalized cases. When deciding what questions to include in an FAQ, it’s important to look at any real data from site searches or customer interactions and consider what information is most likely to remain constant over time ideally, FAQ pages should not need to be updated very frequently.

Vangie Beal
Vangie Beal
Vangie Beal is a freelance business and technology writer covering Internet technologies and online business since the late '90s.

Related Articles

Phishing

What is phishing? Phishing is a type of cybercrime in which victims are contacted by email, telephone, or text message by an attacker posing as...

Photo Editing Software

Photo editing software is used to manipulate or enhance digital images. This category of software ranges from basic apps, which are able to apply...

SOHO Business Solutions: Free Email Marketing Services

Just like big businesses, SOHO (small office/home office) owners can leverage email marketing systems to communicate with customers, partners and employees. Just like big businesses,...

Fintech

Fintech, also known as "financial technology," is a term used to describe companies that use innovative technology to create more efficient, transparent, and cost-effective...

ScalaHosting

ScalaHosting is a leading managed hosting provider that offers secure, scalable, and affordable...

HRIS

Human resources information system (HRIS) solutions help businesses manage multiple facets of their...

Best Managed Service Providers...

In today's business world, managed services are more critical than ever. They can...