In today’s business world, managed services are more critical than ever. They can help improve business operations. This type of IT service provider delivers network, application, system, and e-management services on an outsourced basis.
Organizations usually contract managed service providers (MSPs) to supplement in-house IT staff or outsource all of their IT needs. Managed services refer to the proactive management of an organization’s technology infrastructure and end-user systems. Read on to learn more about what managed service providers do and what some of the top MSPs are on the market today.
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A managed service provider (MSP) is an outsourced company that provides information technology (IT) services to organizations. MSPs typically offer a wide range of IT services, including but not limited to network and system administration, application development and maintenance, help desk support, and data center management.
A variety of businesses employ MSPs to meet their IT needs. Small-to-medium-sized businesses may hire MSPs because they do not have the resources in-house to manage all of their IT needs. In contrast, large enterprises are likely to hire MSPs due to their significant geographic dispersion and the complexity of their technology requirements.
MSPs provide IT services to businesses on a contract basis. The MSP manages and monitors the client’s IT infrastructure and systems and provides support as needed. MSPs typically offer their services monthly or annually, and they often include 24/7 support in their contracts.
MSPs can provide a wide range of services, from help desk support to data backup and recovery to cybersecurity. Some MSPs also have remote access capabilities that allow them to remotely manage and monitor clients’ networks, even if clients are out of state or out of the country.
The most common services offered by an MSP are hardware management, software management, network management, security management, and service level agreement (SLA) monitoring. They will also generally monitor for malware threats and provide regular updates for antivirus protection when necessary.
Managed service providers work with customers to develop a plan for disaster recovery, allowing companies to minimize downtime in natural disasters or cyberattacks. In addition, some MSPs offer backup and disaster recovery solutions to protect against data loss.
MSPs facilitate the efficient operation of all technology resources for their clients. They must be knowledgeable about different industries such as manufacturing, healthcare, retail, and banking, depending on which clients they most commonly partner with.
An MSP should also know how each sector operates since many require specialized software to be used. For example, the healthcare industry has strict HIPAA compliance standards that dictate what types of information are stored on servers and databases. MSPs must understand these regulations to create plans that comply with the law.
Some other services that MSPs may offer include:
MSPs are in charge of all aspects of IT, from maintenance to security to data backup. They also have access to the latest technology, providing clients with better services than they could manage independently. Several MSPs offer comprehensive managed services for various needs, each with its features and capabilities.
Deloitte is a leading provider of professional services, including audit, consulting, financial advisory, risk management, and tax services. They have a long history of serving the world’s largest companies and small and medium-sized businesses. Deloitte has a team of dedicated managed service providers who are experts in their field and can provide companies with the support they need to run their business smoothly.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Accenture provides solutions for data integration, IoT framework development, and AI integration to help its clients solve their most pressing business challenges. With more than 30 years of experience, Accenture is trusted to lead global transformative projects across key industries, including financial services, healthcare, automotive, telecommunications, and governments.
As a leading managed service provider, Capgemini helps companies globally drive digital transformation. They offer a full range of services, from strategy and consulting to implementation and operations. Their experts have deep industry knowledge in business and IT, backed by global experience. This allows them to help their clients become high-performing organizations by transforming how they deliver, operate, and consume IT services.
Capgemini offers various services related to cloud, cybersecurity, data, artificial intelligence, enterprise management, intelligent industry, and sustainability. They can help reduce operational costs by taking on tasks from in-house IT departments that are either too difficult or expensive to perform.
Cognizant is a leading consulting, technology, and outsourcing service provider. They partner with companies to help them digitally transform their businesses for the future by leveraging artificial intelligence, analytics, automation, machine learning, and the cloud. They can deliver value through digital experience management, strategic application and modernization, business process services, and enterprise data management. Through these offerings, they aim to build technology frameworks that prepare organizations for future innovation.
Rackspace Technology is a multicloud solutions expert with deep knowledge in every aspect of the cloud, including business, technology, and operations. They provide a suite of managed services that include applications, data and security, networking, and infrastructure to build, operate, and run enterprise IT infrastructure on any cloud.
This provider’s cloud engineer provides real-time monitoring and alerts for companies’ cloud environments so they can respond quickly to potential problems. For example, they monitor enterprise databases, servers, and system logs 24/7 to identify and resolve issues before they affect customers or employees.
Wipro is a provider of comprehensive IT solutions and services. They offer a wide range of services, including IT strategy, consulting, applications, artificial and augmented intelligence, business solutions, cloud, cybersecurity, data, and analytics. Wipro offers business process engineering services with expertise across several major industries, including healthcare, government, education, manufacturing, transportation and logistics, telecommunications, financial services, and insurance.
DXC Technology is a global IT services company headquartered in Virginia. It was formed in 2017 from the merger of Computer Sciences Corporation and HPE Enterprise Services. DXC provides infrastructure, application, consulting, security, and business process services to public and private-sector clients.
DXC’s strategy for digital transformation includes modernizing IT, optimizing data infrastructures, and ensuring security and scalability across public, private, and hybrid clouds.
An MSP can provide businesses with several benefits, including:
Compared to hiring full-time staff members, working with an MSP is usually more cost-effective. MSPs are often more cost-effective because they can use economies of scale in buying equipment and software licenses.
The software used by an MSP is usually cutting edge, meaning enterprises can take advantage of the latest developments without spending money on developing or updating their own systems. And since most services provided by an MSP come with warranties, businesses know they’re getting reliable products when they work with one.
Working with an MSP also means increased protection against cyber threats, because these service providers offer continuous monitoring and malware protection. Nowadays, it’s critical to invest in cybersecurity measures regardless of company size. After all, data breaches happen regularly and could mean significant losses for any company that is not prepared.
MSPs offer disaster recovery solutions that can ensure continuity of operations in the event of unexpected events. If something goes wrong with enterprise systems, an MSP can quickly jump in and take care of any problems before they impact operations.
Companies that partner with an MSP will have access to a team of IT experts who can help them with everything from planning and implementation to ongoing support and maintenance. They will also be able to use software designed specifically for managed service providers, which enables the company to work on its core business while outsourcing its technology needs.
An MSP can provide around-the-clock monitoring and support. They have staff on call 24/7 to deal with emergencies that may arise in their clients’ IT infrastructure. Companies won’t need to do anything but contact them for maintenance, repairs, and upgrades—they’ll take care of everything else without interfering with enterprise business operations.
An MSP will typically provide a high level of service assurance through its best practices, including data backups, offsite storage, or secured cloud servers. In the event of a disaster or cyber attack, the network should be able to run without interruption.
An MSP can help businesses streamline their IT operations, making their team more efficient and productive. They also offer various services to accommodate businesses’ needs as they grow. As the demand for technology continues to grow in every industry, companies need to take advantage of outsourcing solutions that will enable them to focus on their core competencies while gaining access to cutting-edge technologies at a competitive price point.
MSPs also proactively maintain client systems so they don’t have to worry about system outages. Working with an MSP can help businesses avoid problems before they start. By proactively monitoring enterprise systems, they can identify and fix issues before they cause downtime. This proactive approach can save companies time and money in the long run.
Not all managed service providers are created equal. When choosing an MSP, companies should consider the following:
Before settling for one particular provider, it’s essential to research the provider and its key offerings. Many factors go into a successful partnership between customer and provider, but these seven questions are a good starting point.