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Strategic Service Management – SSM

Vangie Beal
Last Updated May 24, 2021 7:56 am

Abbreviated as SSM, a strategic service management is a solution comprised of software, services and knowledge that assist companies in efficiently delivering service commitments. SSM solutions offer comprehensive management, scheduling and planning of service parts and service technicians, the related pricing of such resources, and the real-time, closed-loop management of exceptions that jeopardize a company’s capability to meet customer commitments.