Abbreviated as SSM, a strategic service management is a solution comprised of software, services and knowledge that assist companies in efficiently delivering service commitments. SSM solutions offer comprehensive management, scheduling and planning of service parts and service technicians, the related pricing of such resources, and the real-time, closed-loop management of exceptions that jeopardize a company’s capability to meet customer commitments.
Strategic Service Management – SSM
Updated on:
Vangie Beal
Vangie Beal is a freelance business and technology writer covering Internet technologies and online business since the late '90s.
Related Articles
Best Managed Security Service Providers (MSSPs)
Organizations of all sizes can outsource their management of security devices and systems to a Managed Security Service Provider (MSSP). For most companies, it...
Remote Desktop Software
Remote desktop software gives businesses tools to use their company computers and resources from geographically distributed locations. The flexibility to log into a remote...
Gartner
Gartner is a world-renowned information technology (IT) consultancy and advisory firm that conducts research on different technologies and provides insights to clients for smarter...
Web Server
Web servers are computers that deliver, or serve, web pages to internet end users. Web servers require both hardware and software to work. Every...
Definitions
Best Managed Security Service...
Organizations of all sizes can outsource their management of security devices and systems...
Collaboration
Gartner
Gartner is a world-renowned information technology (IT) consultancy and advisory firm that conducts...
Definitions
IT Ticketing System
As employees and customers alike have changed their IT usage habits as a...
