Shared Contact Centre

A shared contact centre combine administrative, communication and financial expertise to create nerve centers for companies whose operations usually span worldwide. Shared Services sees the bringing together of one or more so-called “back office” functions and services often from geographically disparate areas – into a separate organization, the Shared Service Centre or SSC. The shared contact centre will usually handle operations relating to accounts payable; accounts receivable; general ledger; cash management; credit control; payroll, customer service and HR for a number of clients within one center.

Vangie Beal
Vangie Beal
Vangie Beal is a freelance business and technology writer covering Internet technologies and online business since the late '90s.

Related Articles

Software Environment

A software environment is a collection of programs, libraries, and utilities that allow users to perform specific tasks. Software environments are often used by...

ClickUp

ClickUp is a cloud-based work and project management platform that enables teams to manage tasks, collaborate in real-time, gain insights via reporting, and more....

Chunk (Data Chunk)

A chunk, also called a data chunk, by RFC2960 SCTP (Stream Control Transmission Protocol) standards, is the term used to describe a unit of...

Blog Search Engine

A blog search engine is specifically focused on finding content in the blogosphere. Blog search engines only index and provide search results from blogs...

Agile Project Management

Agile project management enables business teams to approach their projects and tasks with...

Private 5G Network

A private 5G network is a private local area network (LAN) that utilizes...

Rich Communication Services (RCS)

Rich communication services (RCS) is a mobile messaging approach in which session initiation...