Microsoft Parature

Microsoft Parature is a cloud-based customer engagement solution that enterprises can deploy to provide self-service capabilities to their customers.

Examples of customer engagement capabilities provided by Microsoft Parature include self-service knowledge base portals for customers on the Web and social networks like Facebook, online chat systems for customer service and proactive sales opportunities, customer support ticketing and status monitoring, mobile customer support on a variety of traditional computing and mobile devices, social customer support and more.

Microsoft acquired Parature in January 2014, and has since pared the Parature Cloud solution with its Microsoft Dynamics CRM system to give enterprises additional ways for enhancing their customers experiences and brand support while also providing more flexibility for customers to connect with enterprises.

Forrest Stroud
Forrest Stroud
Forrest is an experienced, entrepreneurial and well-rounded professional with 15+ years covering technology, business software, website design, programming and more.

Top Articles

Huge List Of Texting and Online Chat Abbreviations

From A3 to ZZZ we list 1,559 text message and online chat abbreviations to help you translate and understand today's texting lingo. Includes Top...

How To Create A Desktop Shortcut To A Website

This Webopedia guide will show you how to create a desktop shortcut to a website using Firefox, Chrome or Internet Explorer (IE). Creating a desktop...

The History Of Windows Operating Systems

Microsoft Windows is a family of operating systems. We look at the history of Microsoft's Windows operating systems (Windows OS) from 1985 to present...

Hotmail [Outlook] Email Accounts

  By Vangie Beal Hotmail is one of the first public webmail services that can be accessed from any web browser. Prior to Hotmail and its...

Common Business-Oriented Language (COBOL)...

What is COBOL? COBOL stands for Common Business-Oriented Language. It is a 60-year-old programming...

Shared Hosting Definition &...

Shared hosting is a web hosting model in which multiple sites occupy the...

Database Integration Definition &...

Database integration consolidates data from multiple sources to provide businesses with more comprehensive...