Sponsored by Microsoft, the Microsoft Certified Desktop Support Technician (MCDST) is an entry-level certification indicates the certificate holder demonstrates the knowledge and skills required to support end-users and troubleshoot desktop environments running on the Microsoft Windows operating system.
This certification validates professionals for a number of job roles including help desk technician, customer support and technical support representatives and specialists. To earn the MCDST certification, you must pass both of the following exams, in any order:
- Supporting Users and Troubleshooting a Windows XP Operating System (Exam 70-2711)
- Supporting Users and Troubleshooting Desktop Applications on a Windows XP Operating System (Exam 70-2721)
Recommended Reading: Computer Certifications for Students and IT Professionals.