ITIL certification

ITIL, short for Information Technology Infrastructure Library, is a framework that defines the processes and attributes of a complete IT service lifecycle model, from design and development through the installation and support of IT services.

Companies rely on the ITIL framework to ensure their services are provided in a consistent way that incorporates best practices and streamlined, efficient deployment. The ITIL framework can also help enterprises reduce services deployment and management costs while improving customer satisfaction with service delivery and support.

History of ITIL

ITIL originated in Great Britain back in the 1980s as a way to standardize processes and best practices for IT services utilized by government agencies. Since then, ITIL has evolved into an extensive framework for designing and managing IT service delivery across a broad range of companies and industries.

In 2013, AXELOS acquired ownership of the ITIL framework and has continued to maintain it and is also responsible for accrediting ITIL Accredited Training Organizations (ATOs) as well as establishing and revising the various ITIL certification levels and modules.

The Five Levels of ITIL Certifications

As a result of ITIL s continued popularity with companies, employees with one or more ITIL certifications and ITIL experience are often held in high demand. ITIL certifications are available in five levels, beginning with the ITIL Foundation level and progressing to ITIL Practitioner, ITIL Intermediate, ITIL Expert, and finally ITIL Master.

ITIL Certification

The ITIL Service Lifecycle

The ITIL service lifecycle framework is based on five key areas or phases:

  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation
  5. Continuous Server Improvement

These phases represent the five core modules of the ITIL Intermediate certification level and are ideal for employees seeking to become managers and leaders in ITIL service lifecycle deployment and management.

The ITIL Intermediate certification also offers a second path, ITIL Service Capabilities, with four separate certifications that emphasize specific ITIL process activities and provide process-level knowledge through service capability modules.

Those seeking the ITIL Intermediate certification need to have met the requirements for the ITIL Foundation and ITIL Practitioner certifications, and those seeking to progress beyond the ITIL Intermediate certification can progress to the ITIL Expert and then ITIL Master certifications once they ve achieved at least 22 ITIL credits and passed the ITIL Intermediate exam.

Webopedia’s Top 10
IT and Computer Certifications Articles

Forrest Stroud
Forrest is an experienced, entrepreneurial and well-rounded professional with 15+ years covering technology, business software, website design, programming and more.

Top Articles

The Complete List of 1500+ Common Text Abbreviations & Acronyms

From A3 to ZZZ we list 1,559 SMS, online chat, and text abbreviations to help you translate and understand today's texting lingo. Includes Top...

List of Windows Operating System Versions & History [In Order]

The Windows operating system (Windows OS) refers to a family of operating systems developed by Microsoft Corporation. We look at the history of Windows...

How to Create a Website Shortcut on Your Desktop

Website Shortcut on Your Desktop reviewed by Web Webster   This Webopedia guide will show you how to create a website shortcut on your desktop using...

Generations of Computers (1st to 5th)

Reviewed by Web Webster Learn about each of the 5 generations of computers and major technology developments that have led to the computing devices that...

Snail Mail

Snail mail, also called direct mail, is a slang term for...

CC vs BCC: What...

CC and BCC are two options to add third-party recipients to...


  Eventbrite is an online event posting, event management, and ticketing website. Eventbrite can...