Inbound CRM

Inbound customer relationship management (CRM) is the term used to describe customer experience when the customer initiates the contact with the business first. The contact can be initiated through any means of communication, including an inbound call center or via the business online website.

Often, inbound CRM is a part of the sales or customer support relationship.

 

Vangie Beal
Vangie Beal
Vangie Beal is a freelance business and technology writer covering Internet technologies and online business since the late '90s.

Top Articles

List of Windows Operating System Versions & History [In Order]

The Windows operating system (Windows OS) refers to a family of operating systems developed by Microsoft Corporation. We look at the history of Windows...

How to Create a Website Shortcut on Your Desktop

Website Shortcut on Your Desktop reviewed by Web Webster   This Webopedia guide will show you how to create a website shortcut on your desktop using...

What are the Five Generations of Computers? (1st to 5th)

Reviewed by Web Webster Each generation of computer has brought significant advances in speed and power to computing tasks. Learn about each of the...

Hotmail [Outlook] Email Accounts

Launched in 1996, Hotmail was one of the first public webmail services that could be accessed from any web browser. At its peak in...

AutoLocky Ransomware

AutoLocky is ransomware written in the popular AutoIt scripting language. It uses strong...

Data Governance

Data governance is a term used to refer to the management of processes,...

Capacity Planning

Capacity planning is a process that helps organizations determine the resources needed to...