EFM or Enterprise Feedback Management is the term used to describe enterprise-wide online survey software. EFM software supports advanced survey design with CRM integration and advanced reporting with statistical analysis, a centralized panel management and workflow process to ensure consistent survey quality and enforce respondent privacy and IT security policies. Additionally, multiple departments within an organization can collaborate on survey initiatives, share results and gain insights that impact bottom-line results. [Adapted from Qualtrics.com]
