Customer Experience Definition

Customer experience is the phrase used to describe the relationship a customer has with a business. Customer experience refers to the total of all experiences the customer has with the business, based on all interactions and thoughts about the business.

Customer Experience and CRM

Customer experience is an integral part of customer relationship management (CRM), and it is important to businesses because customers who have a positive experience are more likely to become repeat customers and loyal customers of the business.

See customer relationship management (CRM).

Vangie Beal
Vangie Beal
Vangie Beal is a freelance business and technology writer covering Internet technologies and online business since the late '90s.
Get the Free Newsletter
Subscribe to Daily Tech Insider for top news, trends & analysis
This email address is invalid.
Get the Free Newsletter
Subscribe to Daily Tech Insider for top news, trends & analysis
This email address is invalid.

Related Articles

Virtual Private Network (VPN)

A virtual private network (VPN) encrypts a device's Internet access through a secure server. It is most frequently used for remote employees accessing a...

Gantt Chart

A Gantt chart is a type of bar chart that illustrates a project schedule and shows the dependency between tasks and the current schedule...

Input Sanitization

Input sanitization is a cybersecurity measure of checking, cleaning, and filtering data inputs from users, APIs, and web services of any unwanted characters and...

IT Asset Management Software

IT asset management software (ITAM software) is an application for organizing, recording, and tracking all of an organization s hardware and software assets throughout...

ScalaHosting

ScalaHosting is a leading managed hosting provider that offers secure, scalable, and affordable...

HRIS

Human resources information system (HRIS) solutions help businesses manage multiple facets of their...

Best Managed Service Providers...

In today's business world, managed services are more critical than ever. They can...