Change management, also called enterprise change management (ECM), is defined as the process, tools and techniques required by an organization to manage the people-side of change in the enterprise in order to achieve the expected outcome.
Change management is typically needed when a large company or enterprise is preparing to undergo a major transformation and will need to align its people to the organization’s new culture, business processes, business goals and values.
The Human Side of the Enterprise
It addresses the human side of the organization as major changes and transformation creates issues and concerns. For example, a transformation could see new leaders within the organization, employees may need to learn new skills and jobs may change. This often leaves employees uncertain and resistant to change.
In addition to the processes and tools, change management also requires leaders at all levels of the organization, including supervisors, managers and executives to manage “people resistance” to change when implementing new processes or technology.