customer service center
Also called a contact center, a customer service center is a type of call center that is equipped to handle large amounts of customer telephone requests for an organization -- in addition to handling other customer communications -- from a single facility.
While a call center mainly focuses on telephone communications, a customer service center will typically handle additional types of customer communications such as letters, e-mail, faxes, and live chat, in addition to telephone communications.
A customer service center is equipped to route communications to the correct employees within an organization and is further defined as a part of an organization’s overall CRM (customer relationship management) strategy.
See Webopedia's definition of call center for more information on this term.
Stay up to date on the latest developments in Internet terminology with a free weekly newsletter from Webopedia. Join to subscribe now.
Like everything in technology, AI touches on so many other trends, like self-driving cars and automation, and Big Data and the Internet of Things... Read More »DevOp's Role in Application Security
As organizations rush to release new applications, security appears to be getting short shrift. DevSecOps is a new approach that holds promise. Read More »Slideshow: Easy Editorial SEO Tips to Boost Traffic
This slideshow reviews five easy on-page editorial SEO tips to help drive organic search engine traffic, including the page title, heading,... Read More »
Java is a high-level programming language. This guide describes the basics of Java, providing an overview of syntax, variables, data types and... Read More »Java Basics, Part 2
This second Study Guide describes the basics of Java, providing an overview of operators, modifiers and control Structures. Read More »The 7 Layers of the OSI Model
The Open System Interconnection (OSI) model defines a networking framework to implement protocols in seven layers. Use this handy guide to compare... Read More »