Webopedia on Google+Webopedia on TwitterWebopedia on FacebookTech Bytes Blog
Main » TERM » C »

cloud CRM - Customer Relationship Management cloud

Cloud CRM (or CRM cloud) means any customer relationship management (CRM) technology where the CRM software, CRM tools and the organization's customer data resides in the cloud and is delivered to end-users via the Internet (see "cloud computing").

Cloud CRM typically offers access to the application via Web-based tools (or Web browser) logins where the CRM system administrator has previously defined access levels across the organization. Employees can log in to the CRM system, simultaneously, from any Internet-enabled computer or device. Often, cloud CRM provide users with mobile apps to make it easier to use the CRM on smartphones and tablets.


Webopedia CRM Resources

What is customer relationship management (CRM)?
What is small business CRM
CRM Reports Explained
What is open source CRM
The Difference Between CRM and ERP


Benefits of Cloud CRM

One main benefit of CRM software delivered in the cloud is scalability. A cloud-based system is designed to be flexible with expanding capacity so a business can scale up (or down) their CRM depending on current business needs. Typically costs of the CRM, which is often based on the number of users and storage requirements also scales up and down as you requirements change. In most cases scaling up is as simple as contacting your cloud CRM vendor and requesting  changes to your implementation.

Cloud CRM is often a good choice for small businesses who lack the in-house IT expertise to deploy, manage and upgrade an on-premises CRM application.  With Cloud CRM the vendor is responsible for managing the software, providing updates across the system and taking care of technical glitches, bugs and other issues as they arise.

Other benefits of CRM in the cloud include integration with commonly used office applications and email systems, integration with social data (social CRM) and automatic data backups.




Based in Nova Scotia, Canada, Vangie Beal has been covering small business, electronic commerce and Internet technology for more than a decade. You can tweet with her online @AuroraGG.





TECH RESOURCES FROM OUR PARTNERS
DID YOU KNOW?
Who's Moving Ahead in Cloud Computing?

The future remains, well, cloudy. But either way: Amazon, look out. Microsoft is gaining fast. Read More »

Hype Versus Action in the Developer's World

Often times technologies start as hype but with time become adopted. As a developer or technologist, it is worth reading the hype and knowing the... Read More »

Microsoft Hyper-V Network Virtualization Q&A

The top 5 Hyper-V questions with answers provided by Nirmal Sharma, a MCSEx3, MCITP and Microsoft MVP in Directory Services. Read More »

QUICK REFERENCE
How to Create a Desktop Shortcut to a Website

This Webopedia guide will show you how to create a desktop shortcut to a website using Firefox, Chrome or Internet Explorer (IE). Read More »

Flash Data Storage Vendor Trends

Although it is almost impossible to keep up with the pace of ongoing product releases, here are three recent highlights in the flash data storage... Read More »

15 Important Big Data Facts for IT Professionals

Keeping track of big data trends, research and statistics gives IT professionals  a solid foundation to plan big data projects. Here are 15... Read More »