Web collaboration

By Vangie Beal Web collaboration provides an organization with the capability to collaborate with customers or internally via the Internet in real time. Web collaboration packages generally consist of Web-based tools within Web sites to assist an organization in the area of sales, new revenue-generation opportunities, and to enhance customer satisfaction. Web collaboration is essentially the back-end software or service that allows your center to share Web pages with customers while offering voice and text chat assistance or to conduct single or multi-user conferences and seminars. Web collaboration can be used in an Internet (IP) environment or integrated with an organizations' existing telephone infrastructure to provide automated customer assistance for a client's Web-based inquiries.