dcsimg
Main » TERM » C »

CSS - Customer Self-Service

Customer self-service (abbreviated as CSS) refers to methods and processes put in place by a business so that a customer can interact with the business at their convenience.  Customer self-service is used in customer relationship management (CRM) systems and may also be a part of employee relationship management (ERM).  Usually, customer self-service applies to account information management tasks that a customer chooses to handle or maintain on their own.

A similar phrase, Web self-service (WSS), is used to describe customer self-service that is delivered specifically through a website.  Here, signing in to update an account, request information or e-support are some of the common services a business may offer to a customer. These service tasks can be performed by the customer at their own discretion when it is convenient.  Web self-service is an important aspect of CRM systems as it enables a company to collect more personal data about the customer when they log in to their account.










LATEST ARTICLES
Facts about IT & Coding Boot Camps

The following coding and IT boot camp facts and statistics provide an introduction to the changing trends in education and training programs. Read More »

Top Cloud Computing Facts

The following facts and statistics capture the changing landscape of cloud computing and how service providers and customers are keeping up with... Read More »

Texting & Chat Abbreviations

From A3 to ZZZ this guide lists 1,500 text message and online chat abbreviations to help you translate and understand today's texting lingo. Read More »

STUDY GUIDES
Java Basics, Part 1

Java is a high-level programming language. This guide describes the basics of Java, providing an overview of syntax, variables, data types and... Read More »

Java Basics, Part 2

This second Study Guide describes the basics of Java, providing an overview of operators, modifiers and control Structures. Read More »

Network Fundamentals Study Guide

Networking fundamentals teaches the building blocks of modern network design. Learn different types of networks, concepts, architecture and... Read More »