dcsimg
Main » TERM » C »

CRM software - customer relationship management software

In CRM (customer relationship management), CRM software is a category of software that covers a broad set of applications designed to help businesses manage many of the following business processes:

  • customer data
  • customer interaction
  • access business information
  • automate sales
  • track leads
  • contracts
  • marketing
  • customer support
  • clients and contacts
  • support vendor / partner relationships
  • employees
  • knowledge and training
  • assets or resources

While CRM software is most commonly used to manage a business-customer relationship, CRM software systems are also used in the same way to manage business contacts, employees, clients, contract wins and sales leads. Typically, CRM software is used in the enterprise, however many products scale and can be used in a business of any size.

What is CRM Software?

Best CRM Software

CompanyDescriptionFeaturesPricingWhere to Begin? 

Hubspot

Great for companies of all sizes with "Free Forever" pricing

Contact Management, Company Insights, Company Records, Gmail + Outlook Integrations, Facebook/Instagram Integrations & More

Free 

Start for Free

 

Visit Website

Freshsales CRM

Flexible, robust, and competitively priced CRM with call recording

360 Lead Tracking, drag and drop navigation, built in web tracking and analytics, Sales forecasting, Customizable email campaigns, & More

Free

Start for Free

 

Visit Website

Pipedrive CRM

Most user friendly CRM available on the market today

Pipeline Management, Email Integration, Built-in Reporting and Analytics, Sales Forcasting, Customizable Email Campaigns, & More

Free

Start for Free

 

Visit Website

For More Products and Details See ITBusinessEdge's Best CRM 2019 Guide

Today's CRM Software

CRM software is designed to help businesses meet the overall goals of customer relationship management (see Webopedia's CRM definition). Today's CRM software is highly scalable and customizable, allowing businesses to gain actionable customer insights with a back-end analytical engine, view business opportunities with predictive analytics, streamline operations and personalize customer service based on the customer's known history and prior interactions with your business.

CRM Software Installations

Customer relationship management software is offered in a number of installations including on-premises (where the software resides inside the corporate firewall and is managed by IT operations), or as web-based (cloud applications) where the software is hosted by a CRM provider and accessed by the client business online via the provider's secure services.

Learn more about CRM in this Webopedia definition.

Top 5 CRM Software Related Questions

1. What is CRM – Customer relationship Management?
2. What is small business CRM?
3. What is CRM dashboard?
4. What is enterprise application?
5. What is social CRM?

Recommended Reading: Customer Relationship Management (CRM) Reports Explained.










LATEST ARTICLES
Facts about IT & Coding Boot Camps

The following coding and IT boot camp facts and statistics provide an introduction to the changing trends in education and training programs. Read More »

Top Cloud Computing Facts

The following facts and statistics capture the changing landscape of cloud computing and how service providers and customers are keeping up with... Read More »

STUDY GUIDES
Java Basics, Part 1

Java is a high-level programming language. This guide describes the basics of Java, providing an overview of syntax, variables, data types and... Read More »

Java Basics, Part 2

This second Study Guide describes the basics of Java, providing an overview of operators, modifiers and control Structures. Read More »

Network Fundamentals Study Guide

Networking fundamentals teaches the building blocks of modern network design. Learn different types of networks, concepts, architecture and... Read More »