shared contact centre
A shared contact centre combine administrative, communication and financial expertise to create nerve centers for companies whose operations usually span worldwide. Shared Services sees the bringing together of one or more so-called "back office" functions and services often from geographically disparate areas - into a separate organization, the Shared Service Centre or SSC. The shared contact centre will usually handle operations relating to accounts payable; accounts receivable; general ledger; cash management; credit control; payroll, customer service and HR for a number of clients within one center.
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Google Glass
Google's project program for developing a line of hands-free, head-mounted intelligent devices that can be worn by users as eyewear.
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ERP - Enterprise Resource Planning
Short for enterprise resource planning, ERP is business management software that allows an organization to use a system of integrated applications...
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private cloud project
Companies initiate private cloud projects to enable their IT infrastructure to become more capable of quickly adapting to continually evolving...
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cloud backup
A cloud backup (cloud computer backup) refers to backing up data to a remote, cloud-based server. As a form of cloud storage, cloud backup data is...
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Raring Ringtail (Ubuntu Codename)
Raring Ringtail is the Ubuntu codename for version 13.04 of the Ubuntu Linux-based operating system.
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resistive memory - ReRAM, RRAM
ReRAM, or resistive memory cells, is a type of non-volatile memory that is considered to be a type of memristor technology.
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BYOD - bring your own device
A phrase that has become widely adopted to refer to mobile workers bringing their own mobile devices, such as smartphones, laptops and PDAs, into...
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CRM - Customer Relationship Management
Short for customer relationship management, CRM entails all aspects of interaction a company has with its customer, whether it be sales or service...
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mobile operating system
The mobile operating system is the software platform on top of which other programs, called application programs, can run on mobile devices.
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private cloud
The phrase used to describe a cloud computing platform that is implemented within the corporate firewall, under the control of the IT department....
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The Difference Between Adware & Spyware
Not technically fitting into either the virus or spam category we have spyware and adware, which are growing concerns for Internet users.
