A vertical application is any software application that supports a specific business process and targets a smaller number of users with specific skill sets and job responsibilities within an organization. Enterprise applications such as ERP (Enterprise Resource Planning) and CRM (customer relationship management) are types of vertical applications.
Vertical applications are often customized to meet the needs of industry-specific users. Vertical apps are also more complicated to use than horizontal apps, and because they need to integrate with other systems used in the organization, they may require IT assistance and deployment.
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