Click here

strategic service management

Abbreviated as SSM, a strategic service management is a solution comprised of software, services and knowledge that assist companies in efficiently delivering service commitments. SSM solutions offer comprehensive management, scheduling and planning of service parts and service technicians, the related pricing of such resources, and the real-time, closed-loop management of exceptions that jeopardize a company's capability to meet customer commitments.



Top Terms
  • 1

    enterprise application

    An enterprise application is the term used to describe applications -- or software -- that a business would use to assist the organization in...

    Read more »

  • 2

    open source

    Generically, open source refers to a program in which the source code is available to the general public for use and/or modification from its...

    Read more »

  • Click Here!

Connect with Webopedia

Did You Know? Archive »

  • Quick Reference Archive »