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inbound call center

A type of call center that is designed to receive a large volume of requests -- or inbound calls -- from customers by telephone. Inbound call centers typically handle telephone requests for product or technical support, account assistance, sales, subscription management, billing and other inquiries from consumers.

See Webopedia's definition of call center for more information on this term.




Based in Nova Scotia, Canada, Vangie Beal has been covering small business, electronic commerce and Internet technology for more than a decade. You can tweet with her online @AuroraGG.





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