Click here

inbound CRM

Inbound CRM (customer relationship management) is the term used to describe customer experience when the customer initiates the contact with the business. The contact can be initiated through any means of communication, including an inbound call center or via the business’ online website. Often, inbound CRM is a part of the sales or customer support relationship.



Top Terms

Connect with Webopedia

  • What is 250 GB Data Usage?

    What is 250 GB (250 gigabytes) and why is this phrase so popular? Webopedia explains what the phrase 250 GB means in reference to data storage...

    Read More »

Did You Know? Archive »

  • Quick Reference Archive »