help desk Last modified: Monday, February 08, 2010
A department within a company that responds to user's technical questions. Most large software companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS, or fax. There is even help desk software that makes it easier for the people running the help desk to quickly find answers to common questions.
•E-mail this definition to a colleague• For internet.com pages about help desk . Also check out the following links! CRM Systems (CRM) - CRM2day.com  The #1 CRM portal for Customer Relationship Management and Marketing offering CRM news, events, CRM articles, white papers, analyst gurus, strategy views, CRM solutions and applications, CRM software and system reviews. Help Desks and Help Desk Research  Contains a report detailing the most comprehensive academic study of the field, as well as links to conference papers, publications, and related Web sites. Coastal Technologies Home page for Coastal Technologies, makers of HELP!Desk customer service and technical support software. Help desk FAQ Contains overview information as well as specific sections on call tracking and problem resolution tools, consultants and outsourcing, freeware/shareware options, commercial products, third-party reviews of customer service software, and companies that provide ACD and VRU products. Help Desk Systems home page Provides information on help desk management, change management and sales management software from Help Desk Systems. The site also includes company information and news, case studies, and partner and dealer information. Web based customer support, problem resolution and call tracking Home page for Integral Solutions Corporation, developer of Web-based products for customer support, problem resolution, call tracking and information sharing.	Business Business Tools Documentation Help Give Us Your Feedback