Webopedia on Google+Webopedia on TwitterWebopedia on FacebookTech Bytes Blog
Main » TERM » C »

customer support

Service that computer and software manufacturers, and third-party service companies, offer to customers. For personal computer products, the following are common customer-support options:
  • mail-in service: The manufacturer will repair your equipment if you mail it in. Typical turnaround time is about four days. In some service plans, the manufacturer charges you for shipping expenses.
  • carry-in service: The manufacturer will repair your equipment, but you must deliver it to a local service site. This is sometimes called depot service.
  • on-site contract: For a monthly or annual fee, a repair person will come to your site to fix problems. (The fee is included in the purchase price of some machines.) Most on-site contracts guarantee that the service will be rendered within a fixed number of hours from when you report a problem.
  • hot lines: Many software manufacturers provide a phone number that you can call for advice and trouble-shooting. Often the number is toll-free. The quality of this type of support varies considerably from one company to another. Some hot lines are so good that they enable you to solve most problems yourself. Others are so bad that you are unable even to get through.
  • bulletin board system : Some companies maintain electronic bulletin boards (or forums within online services) staffed by service engineers. If you have a modem, you can report a problem to the bulletin board and a technician will respond. This can be convenient because bulletin boards are usually open 24 hours a day. Also, bulletin boards enable you to download software updates that correct known bugs.
  • Customer support is also called technical support.







    TECH RESOURCES FROM OUR PARTNERS
    DID YOU KNOW?
    The Five Generations of Computers

    Learn about each of the five generations of computers and major technology developments that have led to the current devices that we use today. Read More »

    Small Business Marketing's Greatest Hits

    The following compilation of small business marketing tips highlights some of the expert advice published over at Small Business Computing. Read More »

    13 Best Free Android Apps

    From secure messaging to document editing, our top free must-have apps have been rated, reviewed and named the best free Android apps of 2015. Read More »

    QUICK REFERENCE
    5 Best Cloud Storage Services

    With cost and security in mind, we look at five cloud storage options that will suit the needs of most home and SMB owners. Read More »

    Windows 10 Tips for Desktop PC

    Five basic tips to help you customize Windows 10 on your desktop PC. Read More »

    29 Free Android Apps for Cash-Strapped Students

    From wacky alarm clocks to lecture hall tools and after class entertainment, these Android apps are a good fit for a student's life and budget. Read More »