Webopedia on Google+Webopedia on TwitterWebopedia on FacebookTech Bytes Blog
Main » TERM » C »

CSS - Customer Self-Service

Customer self-service (abbreviated as CSS) refers to methods and processes put in place by a business so that a customer can interact with the business at their convenience.  Customer self-service is used in customer relationship management (CRM) systems and may also be a part of employee relationship management (ERM).  Usually, customer self-service applies to account information management tasks that a customer chooses to handle or maintain on their own.

A similar phrase, Web self-service (WSS), is used to describe customer self-service that is delivered specifically through a website.  Here, signing in to update an account, request information or e-support are some of the common services a business may offer to a customer. These service tasks can be performed by the customer at their own discretion when it is convenient.  Web self-service is an important aspect of CRM systems as it enables a company to collect more personal data about the customer when they log in to their account.




Based in Nova Scotia, Canada, Vangie Beal has been covering small business, electronic commerce and Internet technology for more than a decade. You can tweet with her online @AuroraGG.





TECH RESOURCES FROM OUR PARTNERS
DID YOU KNOW?
13 Best Free Android Apps

From secure messaging to document editing, our top free must-have apps have been rated, reviewed and named the best free Android apps of 2015. Read More »

The Five Generations of Computers

Learn about each of the five generations of computers and major technology developments that have led to the current devices that we use today. Read More »

Cloud Computing Market Leaders, 2015

If not for AWS, Microsoft would dominate the cloud. The race to capture market share will grow ever more fierce in the years ahead. Here's a look... Read More »

QUICK REFERENCE
29 Free Android Apps for Cash-Strapped Students

From wacky alarm clocks to lecture hall tools and after class entertainment, these Android apps are a good fit for a student's life and budget. Read More »

Network Fundamentals Study Guide

A network is a group of two or more computer systems or devices, linked together to share resources, exchange files and electronic communications.... Read More »

Computer Architecture Study Guide

This Webopedia  study guide describes the different parts of a computer system and their relations. Read More »