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call center suite
Last modified: Friday, June 27, 2008 

A suite of software products that include multiple integrated components commonly used in a call center. The suite provides organizations with virtually everything needed to perform all call center operations within a single platform. Typically, a call center suite would include tools for telephone switch functionality, intelligent routing, automatic call distribution, interactive voice response (IVR), outbound dialing, voice mail and other components.

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Related Links

Enterprise VoIP Planet 
The IT Manager's Guide to Voice over IP

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related categories

Telecommunications

related terms

call

call agent

call controller

call detail record

call signaling

data center

IVR

voice mail


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