call center suite
A suite of software products that include multiple integrated components commonly used in a call center. The suite provides organizations with virtually everything needed to perform all call center operations within a single platform. Typically, a call center suite would include tools for telephone switch functionality, intelligent routing, automatic call distribution, interactive voice response (IVR), outbound dialing, voice mail and other components.
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Consumerization of IT
Consumerization of IT is a phrase used to describe the cycle of information technology (IT) emerging in the consumer market then spreading to...
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ERP - Enterprise Resource Planning
Short for enterprise resource planning, ERP is business management software that allows an organization to use a system of integrated applications...
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ecommerce remarketing
In email and online marketing, remarketing or ecommerce remarketing refers to the techniques, strategies and often the automated email...
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Mobile Device Management - MDM
Mobile device management (MDM) is a type of security software used by an IT department to monitor, manage and secure employee's mobile devices...
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search engines
Search engines are programs that search documents for specified keywords and returns a list of the documents where the keywords were found.
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Wi-Fi
A popular wireless networking technology that provides high-speed Internet and network connections.
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mobile operating system
The mobile operating system is the software platform on top of which other programs, called application programs, can run on mobile devices.
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enterprise application
An enterprise application is the term used to describe applications -- or software -- that a business would use to assist the organization in...
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open source
Generically, open source refers to a program in which the source code is available to the general public for use and/or modification from its...
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URL
Abbreviation of Uniform Resource Locator, the global ...
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RSA Secure ID
RSA SecurID ( “SecurID”) is a two-factor authentication technology that is used to protect network resources.
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SOHO Business Solutions: Accounting and Finance Software
Five inexpensive – or free – software packages to help SOHO owners manage the accounting and finance aspects of their business.
