CTI Last modified: Friday, September 07, 2001
Short for computer-telephony-integration, which refers to systems that enable a computer to act as a call center, accepting incoming calls and routing them to the appropriate device or person. Today's CTI systems are quite sophisticated and can handle all sorts of incoming and outgoing communications, including phone calls, faxes, and Internet messages.
•E-mail this definition to a colleague• Sponsored listings Noble-Amcat CTI Customer Service Interaction System - Software suite for outbound inbound integrated call management. CTI customer communications with ACD, IVR, VoIP, and workforce automation. Telephony Software Directory - Compare telephony software using Capterra's free, comprehensive directory. Record and Monitor Definity, G3 and Avaya IP Office Calls - Accurate Always makes the Voxida recording solution, used to quality monitor calls off your Avaya PBX, while capturing full call detail records. For internet.com pages about CTI . Also check out the following links! CTI, IVR, and CallCenter resources  A comprehensive directory with more than 600 links to industry sites and CTI information sources as well as Voice over Frame Relay, Voice over Internet and telephony standards pages. Choosing a CTI server This white paper, from SCO, contains information on choosing a computer telephony server. CTI articles from LAN Times LAN Time special report (July 1996) on the CTI benefits and development tools. The Enterprise Computer Telephony Forum (ECTF) The ECTF is an industry organization formed to foster an open, competitive market for Computer Telephony Integration (CTI) technology. Their site offers membership information, news, events, and information on their computer telephone framework and technical implementations. Voice Integrators home page Offers information on Voice Integrators' computer telephony integration and integrated voice response technology products, solutions, and services.	Telecommunications IVR telephony Give Us Your Feedback Shopping CTI Products Compare Products,Prices and Stores Shop by Category: Modems 8 Model Matches Office Supplies 68 Store Offers Home Furnishings 28 Store Offers Kitchen Cooktops 2 Model Matches Networking Hubs and Switches 3 Model Matches