AHT
Acronym for Average Hold Time
Average Hold Time, or AHT, refers to the average length of time between the moment a caller finishes dialing and the moment the call is answered or terminated. The formula for measuring AHT is the total call time divided by the amount of calls. To achieve a realistic AHT figure, the ITU recommendation is that the AHT calculation be based on trace samples ranging from 15 to 60 minutes.
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Consumerization of IT
Consumerization of IT is a phrase used to describe the cycle of information technology (IT) emerging in the consumer market then spreading to...
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ERP - Enterprise Resource Planning
Short for enterprise resource planning, ERP is business management software that allows an organization to use a system of integrated applications...
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ecommerce remarketing
In email and online marketing, remarketing or ecommerce remarketing refers to the techniques, strategies and often the automated email...
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mobile device management - MDM
Mobile device management (MDM) is a type of security software used by an IT department to monitor, manage and secure employee's mobile devices...
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search engines
Search engines are programs that search documents for specified keywords and returns a list of the documents where the keywords were found.
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Wi-Fi
A popular wireless networking technology that provides high-speed Internet and network connections.
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mobile operating system
The mobile operating system is the software platform on top of which other programs, called application programs, can run on mobile devices.
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enterprise application
An enterprise application is the term used to describe applications -- or software -- that a business would use to assist the organization in...
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open source
Generically, open source refers to a program in which the source code is available to the general public for use and/or modification from its...
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URL
Abbreviation of Uniform Resource Locator, the global ...
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RSA Secure ID
RSA SecurID ( “SecurID”) is a two-factor authentication technology that is used to protect network resources.
