AHT
Acronym for Average Hold Time
Average Hold Time, or AHT, refers to the average length of time between the moment a caller finishes dialing and the moment the call is answered or terminated. The formula for measuring AHT is the total call time divided by the amount of calls. To achieve a realistic AHT figure, the ITU recommendation is that the AHT calculation be based on trace samples ranging from 15 to 60 minutes.
-
1
private cloud project
Companies initiate private cloud projects to enable their IT infrastructure to become more capable of quickly adapting to continually evolving...
-
2
cloud backup
A cloud backup (cloud computer backup) refers to backing up data to a remote, cloud-based server. As a form of cloud storage, cloud backup data is...
-
-
3
mobile operating system
The mobile operating system is the software platform on top of which other programs, called application programs, can run on mobile devices.
-
4
big data
A catch-phrase, used to describe a massive volume of both structured and unstructured data that is so large that it's difficult to process with...
-
5
enterprise application
An enterprise application is the term used to describe applications -- or software -- that a business would use to assist the organization in...
-
6
private cloud
The phrase used to describe a cloud computing platform that is implemented within the corporate firewall, under the control of the IT department....
-
7
BYOD - bring your own device
A phrase that has become widely adopted to refer to mobile workers bringing their own mobile devices, such as smartphones, laptops and PDAs, into...
-
8
consumerization of IT
Consumerization of IT is a phrase used to describe the cycle of information technology (IT) emerging in the consumer market then spreading to...
-
9
CRM - Customer Relationship Management
Short for customer relationship management, CRM entails all aspects of interaction a company has with its customer, whether it be sales or service...
-
10
ERP - Enterprise Resource Planning
Short for enterprise resource planning, ERP is business management software that allows an organization to use a system of integrated applications...
Connect with Webopedia
-
-
Android Apps for Remote Computer Access
Remote access is useful when you need to collaborate with co-workers, help a friend with PC problems or grab files from your desktop.
