AHT
Acronym for Average Hold Time
Average Hold Time, or AHT, refers to the average length of time between the moment a caller finishes dialing and the moment the call is answered or terminated. The formula for measuring AHT is the total call time divided by the amount of calls. To achieve a realistic AHT figure, the ITU recommendation is that the AHT calculation be based on trace samples ranging from 15 to 60 minutes.
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enterprise application
An enterprise application is the term used to describe applications -- or software -- that a business would use to assist the organization in...
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open source
Generically, open source refers to a program in which the source code is available to the general public for use and/or modification from its...
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CPU - Central Processing Unit
Definition: CPU is the abbreviation for central processing unit. The CPU is the brains of the computer where most calculations take place.
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mobile operating system
An operating system for mobile devices.
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Facebook
The name of a social networking site (SNS) that connects people with friends and others who work, study and live around them.
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ERP - Enterprise Resource Planning
Short for enterprise resource planning, ERP is business management software that allows an organization to use a system of integrated applications...
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RSA Secure ID
RSA SecurID ( “SecurID”) is a two-factor authentication technology that is used to protect network resources.
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ecommerce remarketing
In email and online marketing, remarketing or ecommerce remarketing refers to the techniques, strategies and often the automated email...
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Wi-Fi
A popular wireless networking technology that provides high-speed Internet and network connections.
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RAM
Pronounced ramm, acronym for random access memory, a type of computer memory that can be accessed randomly; that is, any byte of memory can be...
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biometrics
The study of measurable biological characteristics. In computer security, biometrics refers to authentication techniques that rely on physical...
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